FREQUENTLY ASKED QUESTIONS

When you arrive at Entermission Melbourne VR Escape Rooms, this is what you can expect:

• • BRIEFING: Firstly, you'll be briefed on how to move around and use your special powers in the virtual reality world.

• • BE AMAZED IN THE VIRTUAL REALITY WORLD: Once inside the room, you'll put on your virtual reality headsets where you'll be transported into another world based on the adventure you have chosen. You'll have a 360 degree view of the virtual reality world but still see and interact with your team in their virtual reality avatars.

• • TEAMWORK, THINKING AND FUN TO COMPLETE YOUR ADVENTURE: As a team, you'll need to work together to complete your adventure which could require battling enemies by shooting lasers from your hand, flying through space, finding secret passwords, piecing together puzzles or uncovering the deepest, darkest secrets of a maniac's mind. Be delighted by your new world, puzzled by what to do during your adventure and exhilarated as you defeat enemies and solve puzzles together to complete your adventure before time runs out. Communicate with your team mates and friendly Adventure Masters through your headsets and seek guidance if required from your Adventure Master.

• • COMPLIMENTARY REFRESHMENTS AND PHOTOS: After your adventure, enjoy complimentary tea, coffee, hot chocolate and biscuits while you talk about the highlights of your amazing experience. When you're ready, our friendly Adventure Masters can help take group photos for you at our interactive 3D photo walls.

You can book over the phone, however booking online is very simple and the quickest way to book and lock in your desired date and time as we may be unable to answer your call immediately during busy periods. Please note if you are booking less than two hours before the start time, you will need to book by phone on (03) 8060 0683

We have capacity for 36 people when combined with our VR arcade experience across two sessions or 18 people per session playing our virtual reality escape room adventures. Each adventure is designed for 2-6 players. You'll have exclusive use of a room and you'll be in your own adventure where you can see, hear and interact with each other. We have 3 rooms so you can book multiple rooms to compete head-to-head.

Cancellation Policy
No refund will be provided in case of booking cancellation or no-show.

Terms and Conditions
1. EXCLUSIVITY
The game is designed for a team of 2-6 people per room and you'll have exclusive use of the room.

2. BOOKINGS, REFUNDS AND CANCELLATIONS

• • Entermission Melbourne is a live event so once the booking is confirmed refunds and cancellations are not accepted.

• • If less people attend the Game than are booked, the price difference will not be reimbursed.

• •  If more people are attending please call us on (03) 8060 0683 to check availability and add the additional person.

• • There is a $20 rescheduling fee if you change the date and time of your booking. Reschedules can be made up to 48 hours before the Game.

• • Only person(s) who are at least 18 years of age are permitted to book a Game.

• • It is your responsibility to check that any Games issued to you are accurate and your details are correct on the Online Booking Form. By submitting an Online Booking Form you warrant to Entermission Melbourne that all details supplied by you are true and accurate.

• • You receive the confirmation of your booking via email only. Entermission Melbourne will not send further confirmation via post or text message.

• • A booking becomes a no-show and entry will be declined if the team is late. You will not be entitled to a refund or change your booking date and time.

3. SAFETY & ENJOYMENT

• • While you are on our premises, you must follow our rules and regulations, adopt proper standards of behaviour, and cooperate with our employees at all times.

• • We reserve the right to refuse entry to any person under the influence of alcohol, non-prescribed drugs or who is deemed unfit, abusive or unsuitable in any way at the sole discretion of the staff of Entermission Melbourne

4. PRIVACY

• • Entermission Melbourne collects and stores your personal details without disclosing it to any 3rd party and is dedicated to ensuring that the privacy of your personal information is protected.

We have a number of reasons why we don't recommend this experience for kids under 8 years. It is a recommendation however and you can ultimately make the decision. Here are a few reasons why we do NOT recommend this for little kids.

1. The tech is not made to fit or be used by smaller humans.
2. Visually there is a sweet spot to see clearly and if the headset falls constantly the little ones may have blurred vision or not be able to read instructions or see objects properly. You are only as weak as your weakest link, if they cannot progress you cannot progress.
3. For Controller missions, the controllers may be difficult with reaching and using all buttons correctly leading to frustration.
4. For Hand tracking missions, the size of a child's fingers (digits) are all similar so a thumb looks like a pinky, the tech will confuse the arms and they will get frustrated
5. An escape room is not a game, everyone is required to participate and do their part, if the little ones don't understand they get frustrated.
6. Being frustrated at that age leads to tears and leads to unhappy guests.
7. Game masters can assist however we have to manage many rooms and many customers so we cannot focus on 1 or 2 younger individuals especially when an escape room is very ambiguous and not obvious.
8. Children are not allowed in a room unsupervised so if the child wishes to stop then we need to ask the parents to also stop leading to everyone's disappointment.
9. This is a non-refundable experience so it's as a parent or guardian you can make the decision at your own risk. A Games Master's decision is final if a child is obviously distressed.

We have missions available for 8 to 80 year olds. Please note though that we have 3 varying ratings.

G - Family 8+

PG - Parental Guidance is recommended, themes can be confusing, scary or complex but as parents you can make the decision on what you deem suitable.

MA 15+ - The content in these missions may not be suitable for children under 15 years of age and may have horror themes and blood. (Please be responsible in your decision)

An Entermission Melbourne Gift Voucher is valid for a year from the date of purchase. We offer two different kinds - generic and specific gift cards. Head to the link to explore more.

While this might not sound like the most romantic of activities, escape rooms can actually be a great way to test your communication and problem-solving skills as a couple. Hence, building your bond and strengthening your relationship. Plus, it is also a fun way to see if you can work together under pressure.

Virtual reality escape rooms are places where guests can escape the physical world to be transported to other realities to complete challenges in alternate dimensions or scary versions of ours.

They employ the latest technologies in tracking, computing, and visual display to trick your brain into believing that the fantastic is real. VR enables the creation of unique interactive puzzles and other tricks you can’t do in a physical escape room, such as flying through space, swimming through piranha-infested waters, teleporting around a Space Station, and shooting lasers and fireballs from your hand as you battle giant spiders.

Entermission also delivers incredible effects to enhance the immersion, like wind and heat on your face and lifelike smells like smoke and gunpowder that will convince you it is real!