YOUR ENTERMISSION QUESTIONS ANSWERED
Frequently Asked Questions
Cancellation Policy
No refund will be provided in the event of booking cancellation or no-show.
1. BOOKINGS, CANCELLATIONS & RESCHEDULING
1.1. Entermission experiences are live events. Once a booking has been confirmed, cancellations and refunds are not permitted, including for no-shows.
1.2. If fewer participants attend than originally booked, the difference in price is non-refundable.
1.3. If additional participants wish to join your booking, please contact Entermission before arrival. Additional participants are subject to availability, experience capacity and applicable pricing. If additional participants arrive without prior notice, gameplay time may be reduced to keep your booking within its allocated session. Where a longer session is requested and available, a reschedule fee may apply.
1.4. Standard bookings of 2–6 participants may be rescheduled with at least 48 hours’ notice. Requests made within 48 hours of the scheduled booking time will incur a $30 reschedule fee.
1.5. Party and group bookings of more than 6 participants require at least one week’s notice to reschedule. Requests made with less than one week’s notice will incur a $100 reschedule fee.
1.6. Bookings must be made by a person aged 18 years or older.
1.7. It is the customer’s responsibility to ensure all information supplied when making a booking, including participant numbers, contact information and booking details, is true, accurate and complete. By completing a booking, the customer confirms that the information supplied is correct.
1.8. Booking confirmations are issued via email only. Please ensure the email address provided when booking is correct.
1.9. Bookings should be made in advance. Our venues operate based on bookings, so walk-in availability cannot be guaranteed. For bookings within 2 hours of your preferred session time, please contact Entermission Melbourne directly on (03) 8060 0683.
2. ARRIVAL & LATE BOOKINGS
2.1. Please arrive at least 10 minutes before your scheduled booking to allow time for check-in, waiver completion where required, and your safety briefing.
2.2. Larger groups may be asked to arrive 15 minutes or more before their scheduled booking. Any additional arrival requirements will be communicated before your event.
2.3. Late arrivals may have gameplay or participation time reduced. Where the experience can no longer reasonably be provided without affecting subsequent bookings, the booking may be treated as a no-show without refund or reschedule.
3. AGE, CHILDREN & SUPERVISION
3.1. Age requirements vary between experiences. Please refer to the individual product description and booking information for the minimum or recommended age applicable to your chosen activity.
3.2. For VR and escaperoom experiences, the recommended minimum age is generally 7 years. VR equipment is primarily designed for older children and adults, and younger participants may require additional assistance.
3.3. Children under 10 participating in Free Roam VR experiences should be accompanied by a participating adult aged 18 years or older.
3.4. Entermission reserves the right to recommend or require adult participation where our staff believe it is necessary for the safety, enjoyment or successful completion of an experience. Where a booking consists entirely of younger children, one child may need to be replaced by a participating adult. Any changes made on the day are subject to availability and Entermission’s booking and rescheduling policies.
3.5. An adult aged 18 years or older must accompany participants under 18 to the venue, complete any required waiver and sign in the group before participation.
3.6. Entermission does not provide child supervision. Parents and guardians remain responsible for supervising children at all times while on the premises. Children and infants who are not participating must not be left unattended while a parent or guardian participates.
4. WAIVERS
4.1. Where required, one waiver must be completed for each booking group before participation.
4.2. An adult may complete the waiver on behalf of participating children within their group.
4.3. Participation may be refused or delayed if required waiver information has not been completed.
5. SAFETY & PARTICIPATION
5.1. These Terms & Conditions apply to all Entermission Melbourne experiences, including VR Escape Rooms, VR Challenge Rooms, Maui’s Treasure physical escape room and other activities offered by Entermission, unless otherwise stated in the individual product information.
5.2. Participants must follow all instructions provided by Entermission staff and comply with venue rules and safety procedures at all times.
5.3. Participants under the influence of alcohol, illegal or non-prescribed drugs will not be permitted to participate.
5.4. Entermission reserves the right to refuse entry or discontinue participation where a guest is considered unfit or behaves in an abusive, dangerous, inappropriate or unsafe manner, or where their behaviour may compromise the safety, wellbeing or enjoyment of other participants, staff or property. Such decisions are at the discretion of Entermission staff. Removal from an activity for these reasons will not entitle the participant to a refund or reschedule.
5.5. Participants are responsible for considering their own physical abilities and any injuries, mobility concerns or medical conditions before participating. Some experiences may involve walking, bending, reaching or other physical activity. Please advise Entermission staff before participating if assistance may be required.
5.6. Guests with epilepsy, severe motion sickness, heart conditions or any other medical condition that may be affected by virtual reality should seek medical advice before participating in VR experiences.
5.7. Flat, enclosed shoes suitable for physical activity are recommended for all experiences.
5.8. Maui’s Treasure: Participants must follow all instructions provided before and during the experience. Players must not use excessive force on props, fixtures, doors, locks or other items within the room. Items that are not intended to be moved, opened or manipulated must be left in place. Participants may be held responsible for deliberate or reckless damage to Entermission property.
5.9. For VR experiences, contact lenses are recommended where possible. Glasses wider than 15 cm or taller than 5 cm may not fit comfortably inside the VR headset.
6. EXPERIENCE AVAILABILITY & CHANGES
6.1. Unless otherwise stated, your booking is private and your group will have exclusive use of the booked experience for the duration of your session.
6.2. Group sizes and capacity vary between activities. Larger groups should contact Entermission before booking so we can organise the most appropriate experience, resources and session structure.
6.3. Entermission reserves the right to substitute, modify or cancel an experience due to technical issues, equipment failure, safety considerations or circumstances beyond our reasonable control.
6.4. Where Entermission is unable to provide the booked experience, customers will be offered a suitable alternative experience or the opportunity to reschedule.
7. PRIVACY & PHOTOGRAPHY
7.1. Entermission collects and stores personal information in accordance with applicable Australian privacy laws.
7.2. Personal information is used for the administration of bookings and operation of our business and will not be disclosed to third parties except where required by law or where necessary to provide the booked service.
7.3. Entermission may take photographs and, from time to time, video footage of participants during or after their experience. These images and videos may be shared with participants and may also be used for promotional, marketing and social media purposes.
7.4. If you do not wish to appear in photographs or videos, please advise Mission Control when completing your waiver or before your experience begins. We will make every reasonable effort to accommodate your request.
7.5. Complimentary gameplay and group photographs may be taken during your visit and provided to your group after your experience. As these photographs are complimentary, they are not guaranteed and may not be available for every booking.
7.6. Entermission may offer optional digital photo souvenir products. These may be purchased as an add-on during the online booking process or at the venue before or after your experience, subject to availability and current pricing.
8. ACCEPTANCE OF TERMS
8.1. By completing a booking with Entermission, the person making the booking confirms that they have read, understood and accepted these Terms & Conditions.
8.2. The person making the booking is responsible for ensuring that all members of their group are made aware of and comply with any relevant participation, safety, age, supervision and venue requirements before attending.
8.3. By submitting a booking, the person making the booking warrants that all information supplied to Entermission is true, accurate and complete.
Entermission experiences are live events, so once a booking has been confirmed, cancellations and refunds are not permitted, including for no-shows. If fewer participants attend than originally booked, the difference in price is also non-refundable.
Standard bookings of 2–6 players may be rescheduled with at least 48 hours’ notice. Requests within 48 hours incur a $30 reschedule fee. Party and group bookings of more than 6 players require at least one week’s notice to reschedule; requests within one week incur a $100 reschedule fee.
Not sure of your final numbers yet? You don’t necessarily need to wait to book. For a standard experience, you can book for 2 confirmed players and reserve your private room or arena for up to 6, then add and pay for additional players closer to the date, subject to capacity.
For parties and larger group events, complete our contact form. A 50% deposit is payable within 3 days to secure the booking, with the remaining balance due one week before your event.
Late arrivals may have gameplay time reduced. If the experience can no longer reasonably be provided without affecting subsequent bookings, the booking may be treated as a no-show without refund or reschedule.
Please refer to our full Terms & Conditions for complete booking conditions.
Yes. Most glasses can be worn inside our VR headsets, so if you normally need glasses to see clearly, you can wear them during your experience.
Glasses with frames larger than 15 cm wide or 5 cm tall may not fit comfortably inside the headset. For the most comfortable experience, we recommend wearing contact lenses where possible, particularly if you have larger frames.
Our recommended minimum age for VR is 7 years. VR equipment is primarily designed for older children and adults, but we have adapted our setup to accommodate smaller players where possible. Children under 7 may have difficulty with headset fit, instructions and the immersive nature of VR, so they are not permitted to participate.
Children aged 7–9 playing Free Roam VR Escape Rooms must have a participating adult (18+) as one of the paid players. Escape rooms can be challenging for younger children, and having an adult inside the experience helps our Adventure Masters communicate, guide the team and provide assistance while still allowing the children to solve the adventure themselves.
If a child does not wish to continue during an experience, they must leave the activity and remain supervised by a responsible adult. Bookings that do not meet the age or adult-participation requirements are not eligible for a refund.
Each VR mission has an age/content rating and difficulty level to help parents choose an appropriate adventure. Some PG-rated missions may still contain scary or horror-style themes. Parents or guardians are responsible for deciding whether the selected content is suitable, and horror-themed experiences require parental consent. For children’s parties, the organising parent should ensure the other parents are aware of the type of experience the children will be playing.
BRIEFING: Firstly, you’ll be given instructions and briefed on how to navigate the virtual world.
Free Roam VR Escape Rooms & Challenge Rooms: Our VR experiences are completely wireless and allow you to physically walk around an arena together. The virtual space matches the physical space, so you can explore, interact and work alongside your teammates naturally in the same shared virtual world — without being restricted to one spot or separated from your team.
Teamwork & Problem Solving: VR escape rooms require a minimum of two players and accommodate a maximum of six players per arena. Escape rooms are designed around communication, collaboration and working together to achieve objectives. Limiting each arena to six players helps ensure everyone actively participates rather than becoming an observer. For larger groups, we’ll divide participants across multiple arenas or experiences wherever possible.We’re There to Help: Our Adventure Masters monitor your experience from Mission Control and can see your progress and communicate with you throughout the game. If you get stuck, we’re there to provide assistance and keep your adventure moving.
Photos: Where possible, our team may take complimentary photos during or after your experience. You can also purchase a $10 group photo with a virtual background, subject to availability.
Monday to Thursday: 10:45 am, 12 pm, 1:15 pm, 2:30 pm, 3:45 pm, 5 pm, 6:15 pm
Friday and Saturday: 10:45 am, 12 pm, 1:15 pm, 2:30 pm, 3:45 pm, 5 pm, 6:15 pm, 7:30 pm, 8:45 pm
Sunday: 10:45 am, 12 pm, 1:15 pm, 2:30 pm, 3:45 pm, 5 pm, 6:15 pm
Mini Games – Call to Book subject to availability only
Earlier sessions and variations to session times are available on request for Group bookings of over 20 ppl.
VR Escape Room costs $55 per person, as with all escape rooms, you are given up to 1 hour to complete your mission. This typically involves a brief in-game tutorial and 50 minutes to complete your objective.
You can book over the phone, however booking online is very simple and the quickest way to book and lock in your desired date and time as we may be unable to answer your call immediately during busy periods. Please note if you are booking less than 2 hours before the start time, you will need to book by phone at (03) 8060 0683
The experience may take up to 1 hour every team can be different and missions have difficulty ratings, so you need to choose wisely.
You have 60 minutes to complete your virtual reality escape room adventure. If your team is a whizz at solving puzzles and challenges thrown at you and navigating the virtual reality world, you may complete your adventure in a shorter space of time and even make it in Record time.
Please allow 1 hour 15 minutes for the overall experience including briefing before the adventure, to allow for check-in and experience.
Please make sure that all members of your party arrive 15 minutes before your adventure begins so that you can check in and be briefed for your adventure. If you are late, we reserve the right to reduce your time in your virtual reality adventure so that the next adventure sessions are not impacted.
Each adventure is designed for 2-6 players in seated missions or 2-4 players in our standing missions You’ll be in your adventure where you can see, hear, and interact with each other.
We have 2 Seated rooms and 1 standing room so you can book multiple rooms to compete head-to-head for a maximum of 16 players in one session or 32 across two sessions. Please email, phone, or fill out the contact forms to make your group booking.
We have a strict no-refund policy. You may reschedule your adventure however it is subject to a $30 rescheduling fee when requested within 48 hours of the booking.
Yes, we advise you to wear your glasses or contact lenses. The virtual reality headsets will be worn on top of your glasses and the distance between the left and right lenses in your headsets can be adjusted to fit your glasses. Note, however, that if the frames of your glasses are larger than 15cm wide and 5cm tall, they will not fit inside the headsets. We recommend that you wear contact lenses instead of glasses where possible.
We recommend our standing rooms for people who are prone to motion sickness. Being a standing experience you walk around your own small space of 2mx2m and they have a teleporting feature that minimizes the risk of feeling unwell.
The minimum age we recommend is 8+ years for seated experiences and 10+ years for standing experiences.
The games and technology are designed for older kids and create issues for younger children, they are not able to participate correctly, which generally affects the outcome of the team. In our standing missions, height can also play a factor in being successful or not in parts of your mission.
We have ratings on Missions to provide parents an indication of some missions containing content or themes that are not meant for young children.
Please choose your mission carefully and responsibly.
Our venues do not have easy wheelchair access due to the stairs at the entrance of our venue. Full use of both hands and arms as well as the ability to hear and speak is required for the adventures. If they are semi-mobile then once up the short flight of stairs there is lift access to the venue. The player will need to be seated on our chairs though and it cannot be replaced as the chairs are not mobile.
You are welcome to visit beforehand however we recommend that you email or call beforehand to ensure we can give you the necessary time you may need for a guided tour. Access to all rooms is only available with supervised staff.
Most definitely, our virtual reality adventures are lots of fun, uniquely different, and sure to be memorable, particularly for occasions such as birthdays, hens, and bucks parties. Our Party Room also provides you with 1 place to enjoy your special day from start to finish, enquire now through our contact page.
Cancellation Policy
No refund will be provided in case of booking cancellation or no-show.
Terms and Conditions
1. EXCLUSIVITY
The game is designed for a team of 2-6 people per room and you’ll have exclusive use of the room.
2. BOOKINGS, REFUNDS AND CANCELLATIONS
Entermission Melbourne is a live event so once the booking is confirmed refunds and cancellations are not accepted.
If fewer people attend the Game than are booked, the price difference will not be reimbursed.
If more people are attending please call us at (03) 8060 0683 to check availability and add the additional person.
There is a $30 rescheduling fee if you change the date and time of your booking. Reschedules can be made up to 48 hours before the Game.
Only person(s) who are at least 18 years of age are permitted to book a Game.
A condition of entry is to have at least 1 person 15 years or over, with your group. Adults do not have to participate in the experience and can wait outside. The adult does not have to be a paying participant.
It is your responsibility to check that any Games issued to you are accurate and your details are correct on the Online Booking Form. By submitting an Online Booking Form you warrant to Entermission Melbourne that all details supplied by you are true and accurate.
You receive the confirmation of your booking via email only. Entermission Melbourne will not send further confirmation via post or text message.
A booking becomes a no-show and entry will be declined if the team is late. You will not be entitled to a refund or change of your booking date and time.
3. SAFETY & ENJOYMENT
While you are on our premises, you must follow our rules and regulations, adopt proper standards of behaviour, and cooperate with our employees at all times.
We reserve the right to refuse entry to any person under the influence of alcohol, non-prescribed drugs or who is deemed unfit, abusive or unsuitable in any way at the sole discretion of the staff of Entermission Melbourne.
4. PRIVACY
Entermission Melbourne collects and stores your details without disclosing them to any 3rd party and is dedicated to ensuring that the privacy of your personal information is protected.
You cannot play the adventure if you have epilepsy.
If you have a history of photosensitive seizures, anxiety disorders, post-traumatic stress, or heart conditions, you should consult a doctor before playing Virtual Reality Rooms.
As our adventures are seated, we have had pregnant women and elderly people safely enjoy our adventures, although they should exercise caution. I HAVE A CUSTOM REQUIREMENT I WANT TO BOOK A MISSION
CONTACT FORM
No requirement is too complex for us. Fill out the form below to give us all the details we need to make your event a success.